Refund policy

Return & Refund Policy

Effective Date: July 31, 2026

At Mirrorly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions for returns, refunds, exchanges, and cancellations.

1. 30-Day Return Policy

We proudly offer a 30-day return period from the date your order is delivered.

If 30 days have passed since delivery, we may no longer be able to offer a refund or exchange.

2. Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days after delivery.
Be unused or only minimally used.
Be in its original condition.
Include all original packaging and accessories whenever possible.
Not be intentionally damaged or altered.

Certain items may not qualify for return for hygiene, customization, or safety reasons if applicable.

3. Free Returns

Mirrorly provides free returns for eligible products.

Please contact our support team before returning any item so we can provide the appropriate return instructions.

Unauthorized returns may delay processing.

4. Damaged, Defective or Incorrect Items

If your order arrives:

Damaged during shipping
Defective
Incorrect
Missing components

Please contact us within 7 days of delivery.

Include:

Order number
Description of the issue
Clear photographs showing the problem

We will work quickly to provide a replacement, exchange, partial refund, or full refund depending on the situation.

5. Refund Process

After your returned item has been received and inspected, we will notify you of the approval status.

If approved:

Refunds are issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider.

Shipping fees (if applicable) are generally non-refundable unless the return is caused by our error.

6. Order Cancellation

Orders may be canceled before they enter processing.

If your order has already been shipped, cancellation will no longer be available, but you may return the order after delivery according to this policy.